Returns & Refunds

Resonance Music & Community / Support

Returns & Refunds

We want the store to be clear before checkout, especially because many merch items are made on demand. Please check size, color, variant and delivery address carefully before payment.

Before requesting help

  • Keep your order number ready.
  • Take photos if an item arrived damaged or incorrect.
  • Contact us as soon as possible after delivery if something is wrong.

Made-on-demand items

Made-on-demand products are produced after purchase. This can affect exchanges for wrong size, color or buyer preference, so use the Size & Fit Guide before ordering apparel.

How to contact support

Use Contact and include your order number, photos if relevant, and a short description of the issue.

This page is the practical support guide. Binding consumer-rights handling depends on the specific order, destination and applicable law.